Trust isn’t measured when everything is going well.

Trust isn’t measured when everything is going well.

It’s measured by what remains after you’ve been tested.

On 21 November, we faced a major infrastructure incident that put our services—and our relationships with our clients—to the test.

Our focus was simple: restore services, recover what could be recovered, strengthen our infrastructure and continue supporting the businesses that depend on us.

There were difficult decisions and difficult conversations along the way.

Before the incident, we supported 43 active clients.

Today, we support 40.

We don’t take that retention for granted.

And today, we’re proud to share another milestone:

39 of our 40 active clients have signed our Data Processing Agreement (DPA).

That’s a 97.5% adoption rate.

But this isn’t really about a percentage.

A DPA formalises responsibilities around the processing and protection of data. But behind every signed agreement is something more important:

trust.

Trust that we will handle information responsibly.

Trust that we will be transparent about our responsibilities.

Trust that when things go wrong, we will stand up, respond and work to put them right. And trust that we’re continuing to improve.

To the 39 clients who have signed their DPA with us—thank you.

Your continued confidence means more than a compliance statistic ever could.

Trust is earned. Every day.

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